POA is introducing a new way to check-in for your appointment. Patients now have the ability to take advantage of a completely contactless check-in process for all appointments at POA and now POA Physical Therapy. This new check-in process is convenient, touch-free, and does not require you to download an app or require a specific username and password. With just a few clicks on your mobile device you can:
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- Check-in and complete registration
- Verify/change your personal information
- Upload photo ID and insurance cards
- Learn about your health insurance benefits
- Make secure payments including co-pays and previous account balances
- Complete forms, consents and policy reviews electronically
How does check-in work?
Express Check-in: You will receive a text message about 60 minutes prior to your appointment time that says, “It’s time to check-in for your appointment at POA. Please click the link to check-in.” You will be able to verify your demographic information, upload a picture of your photo ID, insurance card, and pay your co-pay. You will also be able to sign registration paperwork that is required for new patients. Once you complete mobile check-in, please let the front desk know when you arrive in the building.
Kiosk Check-in: If you don’t check-in through your mobile device/Express Check-in, you will use one of the iPad Kiosks in the lobby. You can begin check-in by selecting “Enter Confirmation Code” and enter the first 4 letters of your last name and your date of birth (xx-xx-xxxx).
If you don’t have a mobile number or device, don’t worry! We can still help you check-in at the kiosks that will stationed in the lobby. We are excited to provide our patients with a seamless and safe way to check-in for your appointment. We appreciate your patience with this new check-in process, especially most recently at POA Physical Therapy.
Questions or concerns, please give us a call: (410) 749-4154
