Peninsula Office Policies
Providing exemplary service is a function of attracting
and retaining the best staff possible. At Peninsula
Orthopaedics you can expect to benefit from some
of the finest personnel in the medical community.
Knowledgeable, friendly, matureóour staff is comprised
of individuals having significant tenure in the
specialty of Orthopaedics. They recognize the importance
of providing you an exceptional experience and take
their role in your care seriously. The shared goal
of POA is to focus our efforts on the satisfaction,
comfort and personalized attention for all patients
in our care.
POA Office Policies
Emergency
Should you have an urgent problem during the day,
call the office and explain to the receptionist
that you have an emergency. You will be connected
to one of the doctors or physicianís assistants
who will determine whether you need to come to the
office or go to the hospital emergency room. If
you call after office hours or on weekend or holiday,
your call will be taken by our service. In the case
of an emergency please proceed to the nearest urgent
care facility or emergency room. If you believe
a fracture is involved, please go to the emergency
room immediately.
Appointments
Patients are seen by appointment, Monday through
Friday, from 8:00 a.m. to 5:00 p.m. Appointments
can be scheduled at the end of your visit, or you
can call one of our offices between 8:00 a.m. and
5:00 p.m., Monday through Friday. Click here for
contact page
Telephone Consultations
Our staff takes calls Monday through Friday from
8:30 a.m. to 5:00 p.m. In order to avoid unnecessary
delays for scheduled patients, we avoid interrupting
the physicians during their appointments. If you
have a question, are in need of physician feedback,
or want prescription renewals you will be connected
with one of our patient liaisons. They are well
trained in handling issues quickly and appropriately.
Our liaison will take your message, consult with
the doctor and either she or the doctor will return
your call. If you are calling about something you
feel needs same-day attention, please alert the
receptionist with a short description of the problem.
Prescription Refills
Plan to ask the doctor for prescription refills
during your office visit. If you need a refill before
your next visit, please call the office during office
hours, preferably a week before your medicine runs
out. Refills will not be issued after regular hours
or on weekends. When you call, please have the name
and number of your pharmacy ready for our staff.
Hospital Affiliations
Our doctors have privileges at Peninsula Regional
Medical Center. Please visit www.peninsula.org for
more information. All inpatient surgeries will be
performed there. Outpatient procedures are performed
either at the hospital or Delmarva Surgery Center.
Visit them at www.dmvsurgerycenter.com.
Medical Records/Confidentiality
Your medical records are strictly confidential.
Information about your condition, treatment, or
diagnosis might be requested by family, friends,
attorneys, insurance companies or your place of
employment. We will only release copies of your
records with your written consent or a court order.
Copies of your x-rays can be released for review
upon your written request, but must be promptly
returned to our office. Please keep our office informed
of any change in your name, address, employer, telephone
number or health insurance coverage. Click here
for Privacy Policy
X-rays
Peninsula Orthopaedics has X-ray rooms in each of
our office locations. We use Certified Radiological
Technologists to perform this service. Other diagnostic
machines include Extremity MRI at our Beaver Run
office and a Bone Density Scanner (DXA) at our Davis
Street location.
Insurance
Below you will find a list of insurance companies
with whom we have contracts. We will submit insurance
claims for anyone with insurance coverage. Your
insurance company will pay according to your plan.
We accept the allowed amount for our service and
as our patient; you are responsible only for co-pays,
co-insurance and deductibles.
If we do not participate with your insurance company,
you are responsible for the full balance after the
insurance payment. This may include penalties for
going out of network and in the case of plans with
no out of network benefit; you will be responsible
for the full balance.
Whenever possible we will submit your claims electronically.
If that is not possible we will use standard forms.
If you have any questions about your insurance or
how to submit a claim, contact our office for confidential
assistance.
Aetna
CareFirst Blue Cross Blue Shield
CIGNA
InforMed
UnitedMAMSI
Medicare
Payments and Fees
We request that payments be made at the time of
service. If you are unable to pay a large bill at
the time of treatment, we will try to work out a
payment schedule that is mutually agreeable. We
believe that no one should go without medical care,
so in the event you are having financial difficulties,
please discuss this with us directly.
Our fees are set according to the time or skill
required to address your condition. They are comparable
to fees charged by other orthopaedic surgeons in
the community. Generally, there is a somewhat higher
charge for the initial visit than for routine follow-up
visits. Please note that while your policy may provide
coverage for office visits, you will be responsible
for any co-pays or deductibles. |
