Manager, Enterprise Application Support Team (EAST)

Manager, Enterprise Application Support Team (EAST)

The Enterprise Application Support Team Manager Initiate/assist in activities required to implement and sustain clinical applications for all POA staff. Works directly with administrative personnel and clinical staff to answer questions, establish expectations and implement appropriate functionality (including design of new workflows and recommendations of internal structural process change) to support user needs and enhance the patient experience. Oversees the collection and reporting of value-based programs (e.g. MIPS, PROMs).

Qualifications

• Clinical background required.  
• Training and/or experience supporting clinical applications preferred.
• Possess an understanding of the healthcare discipline that is being served by the computer applications.
• Ability to read and interpret documents such as program manuals, policies and procedures and the like and communicate information to all staff.  Must be able to present information in a large group setting or in a one-on-one situation. 
• Must be able to effectively complete comprehensive reports, complete forms, and compile information. (Essential that this information can be presented in verbal or written form.)
• Knowledge and understanding of process re-engineering and change management. 
• Skills in problem analysis, problem solving, and time management. 
• Multi-tasking ability and detail oriented. 
• Computer literacy to include knowledge of Windows programs and functionality, network environments, electronic health record & practice management systems, health information systems and related applications, tools, etc. 
• Familiar with Microsoft office products (Word, Excel, Outlook, etc.)
• Excellent phone and communication skills.
• Reliable transportation as employee is required to travel to all POA locations. 

Job Responsibilities

Location(s)

Salisbury

Job Type(s)

Full-Time

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